I was greeted by valet who were extremely pleasant and helpful. Unfortunately though the excellent service ended there. The purpose of my visit was to purchase a gift certificate only to find out no one at the front desk had capability of doing this. I was asked to fill out information while the front desk attendant went to the back room to get additional assistance. After waiting for almost ten minutes she returned to inform me I would need to come back as only the manager can provide me a gift certificate and all of the managers were in a meeting. As a five star hotel with a reputable name I would not expect to have to return later in the day to pick up a gift certificate. You would think your front desk staff would be able to service the customer immediately. Needless to say your hotel lost my business and I will not be returning!
I’m not in the habit to write bad reviews, but I was very disappointed with my stay at the Delamar. I got a room for me and my boyfriend for his birthday- we planned on going to the artisan for drinks and then get a bottle of wine for our room to celebrate. The artisan hours are listed that they close at 10:30, we got there at 9:30. We walk in and there’s other couples sitting down having dinner. Rather than be greeted/seated a man very rudely said they were closed and that we had to leave. The place wasn’t supposed to close for another hour and so I asked if I could just get a bottle of wine to go for our room to celebrate my boyfriend’s birthday and again the man just told me no and that we had to leave. It was my first time booking here- obliviously it’s a very expensive, beautiful place, but the hospitality end was unexpectedly terrible. I don’t know any place that just closes early because they feel like it and turns downs customers who come in during their operating hours. It was a complete disappointment that I booked something that was meant to be special and relaxing but we were greeted with such negative and rude energy.
Good food, polite and friendly staff, very nice venue. We were there for a friend's 30th birthday party and we're very impressed with the service. They had more than enough wait staff bringing around food and the bar tenders were very friendly.
Great looking hotel in the heart of West Hartford. Service and attention to detail was great from sales staff to door men. Would definitely consider staying here if it's in your budget ~300/night. Tons of amenities including a complimentary Tesla SUV for local trips.
I was stopping in for happy hour and ended up staying for a couple hours. The food was great, but drinks were dead on. As our group grew in size everybody on staff were accommodating and went out of their way to make us all comfortable. I can't wait to head back....and I'm the last person one would find at a hotel bar. Be sure to get there in the fall/winter when the fire is going, it's super cozy.
Delamar West Hartford is a US Lodging based in West Hartford, Connecticut. Delamar West Hartford is located at 1 Memorial Rd, West Hartford, CT 06107, USA.
Please contact with Delamar West Hartford using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Delamar West Hartford opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.